Refund & Cancellation Policy

1. Digital access

Because our streaming course bundles are delivered immediately, purchases are generally considered final once payment has completed and access has been granted.

2. Refunds considered case by case

We value our community and want your practice with us to be worthwhile. If you are unsatisfied with a course bundle, run into technical difficulties that prevent you viewing it, or meet exceptional circumstances, please tell us. We are glad to review refund requests case by case within 14 days of purchase.

To make a request, write to support@foundation.ayu.yoga with your order details and the reason for the request. Approved refunds are credited back to your original payment method, through Stripe or Razorpay.

3. Standing monthly contributions (Ayu Friend)

Stopping is immediate and needs no reason. You can stop a monthly contribution at any time from your dashboard, without writing to anybody and without a notice period. You will not be charged again.

A contribution already taken is a gift to the school and is generally not refunded. There are two plain exceptions: if a payment was taken after you stopped, or taken in error, write to us and we will return it in full.

Stopping never withdraws course access you have already been given. That access stays yours whether or not you continue to contribute.

4. Technical and access support

If you have trouble signing in or playing a video on this member portal (foundation.ayu.yoga), please write to us first so we can get your access working again quickly. Most problems are solved the same day, and a working lesson is usually what you wanted rather than your money back.